AI Scheduling Assistant (Callie) overview
Beta
Callie™, Calendly’s AI scheduling assistant, is currently in private beta for select users. Sign up for early access.
Callie™ is Calendly’s AI scheduling assistant. Callie helps you schedule meetings right from your email inbox. Just CC Callie on an email, and Callie coordinates scheduling and replies with available times on your behalf.
For example, you can:
- Schedule meetings with customers or teammates
- Set up follow-up meetings
- Share your availability without sending a link
- Update meeting details without needing to log into Calendly
How Callie works
- Reads the full email thread to understand context
- Replies automatically on your behalf, referencing your availability and meeting preferences in your Calendly account
- Uses your default event type, unless otherwise indicated
- Updates availability in real time to avoid double-booking
- Asks for your approval before making changes to your schedule or a meeting detail
Before you begin
At this time, Callie supports 1:1 meetings (meetings with one host and one invitee).
Callie does not support:
- Multiple hosts
- Group scheduling
- Threads with several teammates
For these cases, share a scheduling link or book meetings with an event type.
How to use Callie
To use Callie, add callie@calendly.com to the To: or CC: field on an email and include your request. Callie replies with times based on your Calendly availability and settings.
You are able to include any of the following in your request:
- Date or date range
Examples: next week, Wednesday–Friday - Time or time range
Examples: Thursday afternoon, Friday from 10–11:30 a.m. - Time zone for availability
Example: “Show times in Eastern Time” - Event Type to use
Example: “Use my Phone Call event type”
Note: If you don’t specify an event type, your default settings will be used.
Invitees can:
- Reply with a time that works for them
- Choose a time from the email
- Select a link to view more times
Best practices
- Give clear instructions, like dates and times when applicable
- Keep scheduling in one email thread
- Keep availability up to date in Calendly
Frequently asked questions
Go to the Callie settings page to enable or disable Callie.
Note: Deleting an event type does not turn Callie off.
Callie uses your default meeting type (Event Type) when scheduling.
To update your default:
- Go to the Callie settings page
- Select a new default Event Type
- Select Save changes
You can also ask Callie to use a different meeting type in your email:
- "Callie, use my Consultation event type."
- "Callie, schedule from my Demo event type."
When you ask Callie to use a specific event type, refer to it by name plus "event type." This helps if you have multiple events with similar names. For example, say "30 minute meeting event type" instead of just "30 minute meeting."
No. Callie works within your existing settings. It uses your availability, meeting preferences, and Event Types as they are. It won't override or update any of your setup.
Callie also won't make changes to your schedule without your approval. You review and confirm updates before anything is booked or modified.
Callie changes the location for that meeting only. Your default settings stay the same. If the location requires information from your invitee (like a phone number), Callie will ask them for it before confirming the booking.
Either usually works.
- Reply with a time: Best for quick scheduling
- Use the link: Required if your Event Type includes booking questions
You can include this in your message: "You can reply with one of the times below, or use the link to choose another."
You can ask Callie to share times in a specific time zone: "Show times in Eastern Time."
If your invitee has used Calendly before, Callie may already know their time zone. It may display times in their local time automatically.
Callie connects to the email address you use to login to Calendly. When you send an email from that address and add Callie, it recognizes you as the sender.
Callie uses your scheduling data to suggest meeting times, draft responses, and manage bookings. It only uses the information needed to support scheduling and improve your experience.
Callie works directly with your Calendly account. Your schedule, preferences, and limits all come from your existing settings. Callie won't offer a time that isn't available, and it won't make any changes without your approval.
Where can I share feedback?
If you’re in the beta, share feedback in the beta community.